Guest Score and Reviews


8.0

By: Tangie
Very Good
2023-07-12

Traveller Type: Traveling as Couple
  : It was a great location room was clean and comfortable. Please show pics of what the room actually looks like. Although it was a nice room it showed a jacuzzi tub and shower but we only got the shower. Please go visit the spa the massage was awesome!
  : The only thing is there were no towels I had to go out to buy towels, the stove did not work. It had a lock that we couldnt get off. Also the pool closed super early at 7:00 which means I couldnt go for a night swim after the beach close.

5.0

By: Ramos
Fair
2023-04-02

Traveller Type: Family with Young Children
  : the location and the pool really good!
  : The apartment did not have towels enough, I was there for 5 days 4 people the kitchen disposal was not working they didnt had blankets just 1 bed with a cover for the price that I paid I was expecting a pleasant experience. almost 3k for 5 nights between the apartment the resort and parking.

5.0

By: Jodi
Fair
2023-03-30

Traveller Type: Family with Young Children
  : Location and unit size and layout
  : elevators!!! Also hard to get seats at pool. gym not great. could not find sauna No good food on site and wha is available is overpriced and no healthy options.

2.0

By: Anonymous
Poor
2023-05-29

Traveller Type: Family with Young Children

5.0

By: Patricia
Fair
2023-04-14

Traveller Type: Family with Young Children
  : we were staying with a few families and the location to beach and activities were great
  : inconsistency, staff, lineups at the front desk, different rules between hotel and ownership, elevators

8.0

By: Mirel
Very Good
2023-06-30

Traveller Type:
  : The property is beautiful and on a fantastic location.
  : The main complain about the unit was the cleanliness. The floor was dirty when we got there.

1.0

By: Torrence
Very Poor
2023-05-30

Traveller Type:
  : I didnt like anything about the property, the rooms were dirty, there were only two towels no wash cloths, or floor mat to dry off, added extra charges that were not shown through the booking.com app, staff was rude and not helpful, rushed us to unloaded our car and trying to take our keys for valet parking that we did not want and cost over $40 a day plus the $250 security deposit and charge us $40 everyday for just being there after already paying $1500 for the room.
  : Everything, this place was terrible and I will never book here again.

6.0

By: Dennis
Pleasant
2023-03-09

Traveller Type:

7.0

By: Hillel
Good
2023-02-23

Traveller Type: Traveling as Couple

7.0

By: Giancarlo
Good
2023-12-24

Traveller Type: Family with Young Children
  : Facilities are nice. Etaru is a very nice restaurant located on the property, food was great, service also good.
  : 1) on the beach they were increasing the level of the sand and didnt have access to beach chairs or umbrella for majority of stay. Hyde refused to compensate for a reduction in resort fees. Resort fees were $44/day. 2) when we finally got beach service, the staff did not prepare the chairs with towels, they just hand over towels to you and you are to prepare the chair. They spent 50% of their time chatting amongst themselves or on their phones. One staff member got upset at me bc I went back to change my towels bc they were full of sand bc I have two young kids. Apparently you get one set of towels for entire day. 3) staff at valet parking was rude, and parking is very expensive. Parking is $37 and if you stay past noon, you pay an additional $21.