Family with Young Children
: Facilities are nice. Etaru is a very nice restaurant located on the property, food was great, service also good.
: 1) on the beach they were increasing the level of the sand and didnt have access to beach chairs or umbrella for majority of stay. Hyde refused to compensate for a reduction in resort fees. Resort fees were $44/day. 2) when we finally got beach service, the staff did not prepare the chairs with towels, they just hand over towels to you and you are to prepare the chair. They spent 50% of their time chatting amongst themselves or on their phones. One staff member got upset at me bc I went back to change my towels bc they were full of sand bc I have two young kids. Apparently you get one set of towels for entire day. 3) staff at valet parking was rude, and parking is very expensive. Parking is $37 and if you stay past noon, you pay an additional $21.